Relationships:
Housing associations will treat all residents with respect in all of their
interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.
Communication:
Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
Voice and influence:
Housing associations will seek and value the views of residents and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.
Accountability:
Collectively, residents will work in partnership with their housing asso-
ciation to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.
Quality:
Residents can expect their homes to be good quality, well maintained, safe and well managed.
When things go wrong:
Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.
Equality, Diversity and Inclusion:
Housing associations will be inclusive organisations which seek views from all groups. Approaches to resident involvement will be inclusive by engaging with residents from a range of backgrounds and experiences. Consultations with residents will include outreach to underrepresented communities, including through targeted communications.
From the author of this website:
As a LiveWest Homes Limited resident and person that produces this website I am glad that my voice can be heard "without fear" and that my rights to inform are protected under the charter.
It is clear though that "we" as residents are not receiving the rights we should expect under the charter and that "we" are not being listened to collectively, only as individuals, and as a minority as the majority of people are afraid to say anything, for as elderly people they are too old, frail and insecure to want to get involved. "We" should not have get our own petitions together, it is obviously the landlord has a right to consult, but in doing so it should also not hide behind "data protection" especially where there is a need for community consultation where a serious matter affects all. Does LiveWest want to divide or alienate, seek to bully, or seek to represent those who are to afraid to have an opinion. "We" have as a community experienced the "fear" exists with elderly people who are afraid to share their views. This is why a local petition was collected and LiveWest Homes Limited were told the petition was bound by data protection and they were not allowed to see the names of those, the majority, of individuals within the residential block who signed it. The petition was seen by an independent Cornwall County Councillor that validated the petition as an independent third party.
There are various specific issues that have arisen that display that LiveWest Homes Limited are not following the National Housing Federation "Together with tenants charter". A report will be submitted to the National Housing Federation to ensure FULL compliance going forward. In other words LiveWest Homes Limited will be put on notice given the evidence that have already been collected and the support there is for retaining "fire extinguishers" at our particular residence.
Any decision LiveWest Homes Limited needs to take in relation to fire extinguishers needs to be on a site to site basis and not "national policy" based on cutting "Public Liability cover" or other financial saving. We as residents already pay for "fire extinguishers and their servicing" out of our service charge, in doing so "we" as residents understand "we" are liable should we need or chose to use the equipment. Of course if liability is an issue, the issue could be sorted by a simple change in the tenancy agreement where fire extingushers are decided to be retained at a specified site / building!